How moaning on social media could win you back up to £500
Research shows that social media complainers have received discounts and free gifts worth more than £65million
Millions of Brits take to social media every year to complain about companies’ products and services, and there’s good reason to do so.
More men than women use social media platforms to challenge brands, Gocompare.com found
ALAMY
1
More men than women use social media platforms to challenge brands, Gocompare.com found
Research by comparison website Gocompare.com found that successful social media complainers received discounts and free gifts worth more than £65 million from the companies they’ve moaned about – an average of around £32 each.
But some grovelling firms have handed out even more – in some cases giving complainers more than £500 in discounts and gifts.
The study of 2,000 British adults found that only 15 per cent have complained via social media, but 55 per cent of those said that it meant their issue was resolved quickly.
Just under 30 per cent subsequently received money off or a goodwill gift.
Consumers who have a gripe with a company traditionally complain by phone, email or letter, but nowadays more people are turning to Twitter and Facebook to shame the companies that have provided a bad service.
Because it is more public, businesses are more likely to want to show their high level of customer service and resolve the issue quickly and positively.
Matt Sanders, Gocompare.com’s head of money, said: “Many people dislike confrontation and find complaining in person or over the phone quite difficult, even when their consumer rights are being ignored.
“Whether you’re a seasoned complainer, or uncomfortable about calling out a poor product or service, using social media is an increasingly common and, for many 

Comments

Post a Comment

Popular posts from this blog

It's No wonder people cry at weddings, with costs like these

Image
     Like they say; after the wedding comes marriage. Trust me you don't be broke after the wedding.      A lot of folks prefer to spend so much on their weddings claiming that ''it's once in a life thing''. But in as much as we want it to be memorable do we have to break the bank to do so? C'mon!!!    Weddings aren't cheap — even if you're not the one getting married. The average guest spent $703( about N283,200) for each wedding last year, with millennials (who are arguably more apt to be in that everyone-I-know-is-getting-married phase of life) shelling out even more, at an average $893 per celebration,  according to  the American Express Spending & Saving Tracker. Multiply that by an average three weddings per year, and celebrating  other people's marriages  is no small expense. A big contributor: One in five weddings is a "destination wedding" somewhere other than the couple's home,  per  The Knot. Those trav
Read more

Ekiti state governor; Ayodele Fayose, declares Ekiti part of Biafra.

Image
Ekiti Governor, Ayodele Fayose, has claimed the state is now part of Biafra. Fayose was speaking to newsmen, during the bail hearing of the leader of the Indigenous People of Biafra (IPOB), Nnamdi Kanu, at the Federal High Court that sat in Abuja on Tuesday. “Ekiti State is now part of Biafra,” he declared. This is the first time Fayose is openly showing support for the movement, which is agitating for a breakaway of the South-East from the Nigeria. Kanu has been granted bail on health grounds . The IPOB leader is also expected to provide three sureties one of whom must be a serving Senator, a Jewish religious leader and highly respected person, who own land anywhere in Abuja. The bail bond has been set at N100million for each surety. Kanu was also ordered never to grant any interviews to the press, pending the outcome of his trial. He will not be seen in a gathering of more than 10 people. Justice Binta Nyako made it clear that Kanu’s bail will be revoked, if any of the orders ar
Read more
Image
UNBELIEVABLE!!!        See the Nigerian Pastor Accused of Sexually Molesting Church Members In South Africa. A popular Nigerian pastor who has his base in South Africa has been accused of s*xually molesting his own church members.             Pastor Tim Omotoso, a Nigerian pastor in South Africa has been accused of committing heinous crimes.          According to eNCA, a manhunt for the pastor has even begun after he was accused of s*xually molesting his congregants. Police said in a statement that they had made contact with Pastor Tim Omotoso and his arrest was being arranged. Omotoso, a Nigerian national, is the leader of the Jesus Dominion International in Durban, South Africa.
Read more